It is illegal to sell fireworks to persons under the age of eighteen. By placing any order with us you confirm that you are over the age of eighteen, and that goods delivered will not subsequently be supplied to any person under eighteen. All deliveries must be signed for and our couriers will ask for proof of age if you look under 25.
All fireworks sold by us are consumer fireworks, legal to use by any member of the public over the age of eighteen. However the regulations covering use of fireworks dictate several rules for legal use, such as curfews and noise limits. By placing any order with us you confirm that all fireworks supplied will be used strictly in accordance with all current, relevant legislation.
We accept payment by all major credit / debit cards, cheque, direct bank transfer, or cash. Please note that we cannot ship any goods until payment has cleared in full, and please allow up to five working days for cheque payments to clear before we can dispatch.
We aim to dispatch orders within 48 hours following cleared payment. Whilst we endeavour to fulfil all orders from stock, orders are subject to stock availability which is sometimes beyond our control. In the event an item is out of stock we will contact you to ask whether you would prefer a refund, or an alternative where applicable. We use a variety of hazardous goods carriers including our own vehicles. It is important to inspect the items for damage and check that the number of boxes matches that stated before you sign for delivery. Delivery is generally by 2-3 day courier service but please allow up seven working days for delivery. Whilst we do everything possible to expedite the processing of your order, if delivery is time-critical we recommend you contact us prior to ordering to ensure we can meet your requirements. Please note that we deliver to UK mainland addresses only. Regrettably, we cannot deliver to offshore or overseas locations.
We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. All prices quoted include VAT at the current rate of 20%. All goods remain the property of Astounded Fireworks until paid for in full. Prices and product features such as burn times are subject to change without notice and are as shown on our website at the time of ordering, which overrides any printed or other marketing literature.
In the event of failure of any firework or item purchased from us as a result of manufacturing defect, we will refund the original purchase price of the item. We reserve the right to request photographs / other evidence of the defect. Our liability is limited to the purchase price of the product but all products are covered by third party product liability insurance.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We do not pass on ANY customer”s personal details to any other company or organisation for any reason. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. If you wish to be removed from the list simply reply to it with “unsubscribe” in the subject. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.